Frequently Asked Questions

We know you might have a few questions before you shop with us. That’s totally normal! Here are the answers to the things we get asked most often. If you don’t find what you’re looking for, just reach out to us at [email protected]. We’re always happy to help.

How long does shipping take?

We know waiting for a package isn’t the most fun part. That’s why we work hard to get your order out the door quickly. Most orders are processed within 1-2 business days. After that, delivery usually takes between 5 and 10 business days, depending on where you live. You’ll get a confirmation email the moment your package is on its way.

Can I track my order?

Absolutely! Once your order ships, we’ll send you a tracking number right to your inbox. You can use that number to follow your package every step of the way. It’s a great way to know exactly when to expect your goodies.

What is your return policy?

We want you to love what you ordered. If something isn’t quite right, you have 30 days from the day you receive your item to request a return. Items should be unused and in their original packaging. Just email us at [email protected] with your order number, and we’ll walk you through the next steps. Please note that return shipping costs are the responsibility of the buyer, unless the item arrived damaged or incorrect.

What payment methods do you accept?

We try to make checking out as smooth as possible. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for your convenience. All transactions are encrypted and secure.

How do you make sure your products are good quality?

Quality is something we really care about. Before anything makes it onto our shelves, we give it a thorough check. We partner with suppliers we trust and personally review the items we sell. If you ever feel like a product didn’t meet your expectations, please let us know. We genuinely want to make it right for you.

What if my order arrives damaged?

Oh no, we’re sorry to hear that! Sometimes things happen during transit that are out of our control. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Send a photo of the issue along with your order number to [email protected], and we’ll sort it out for you right away.

How do you protect my personal information?

Your privacy matters to us. We only collect the information we need to process your order, like your name, address, and payment details. We never sell or share your personal data with third parties for marketing purposes. We use secure encryption to keep your information safe, and we follow all applicable data protection laws, including GDPR and CCPA. You can read more in our full Privacy Policy on our website.

How can I get in touch with you?

We’d love to hear from you! The best way to reach us is by email at [email protected]. We do our best to respond to every message within 24 hours on business days. Whether you have a question about a product, an order, or just want to say hello, we’re here for you.